PRODUCTION, SHIPPING & SALES WILL BE CLOSED FROM NOVEMBER 24 - 27, 2022 FOR THANKSGIVING
Frequently Asked Questions
How do Poolsaics™ stay in place?
Gravity. Our pool mats are made of heavy vinyl that stays in place by applying pressure and the overall weight of the material. Apply even pressure to the mat to create a cling effect.
What if my Poolsaic™ moves?
Make sure that the underside of your mat is clean and free of any debris and that you have installed it properly. Read and follow the installation instructions carefully to get the best performance out of your mat. Your Poolsaic™ should also not be placed on a slope as it may eventually drift.
What type of pool can a Poolsaic™ be used in?
Poolsaics™ are designed for use in all types of flat surface pools include concrete, gunite, fiberglass, vinyl, plaster, steel and other non-textured surfaces. PebbleTec finishes and textured tile will allow water and air to get underneath the mat and interupt the vacuum-like suction effect that holds it in place. Your Poolsaic should not be placed on a slope.
Will pool graphics get in the way of cleaning? Should I remove the mat to vacuum my pool?
We do recommend removing your pool mat if you are performing thorough, in depth pool cleaning. For routine vacuuming, you can leave it in the pool. You may, however have to readjust the mat once you are done as they have a tendency to shift slightly if they are nudged repeatedly.
Will Poolsaic™ interfere with automatic pool cleaners?
Automatic vacuums and pool cleaners such as the Polaris cleaner will not be affected by pool mats. We have tested them with our pool cleaners and they simply continue on their path around the mats. In-floor cleaning systems that employ water jets are typically not compatible with Poolsaics™ while in use. The force created by the jets can create air pockets and allow water to get underneath, causing your Poolsaic™ to shift.
Why are there wrinkles on the surface of my mat? Is it defective?
No. Your decorative POOLSAIC™ Pool Mat is manufactured with a clear laminate surface to protect the vibrant design. This film may develop wrinkles when rolled for shipment and storage. Please note that these wrinkles are not visible when your Pool Mat is installed and are NOT considered defects.
When will my pool mat get here?
Standard stock pool mats ship within 1-3 business days depending on availability. Custom pool mats including monograms, logos and other customized products may require up to 2 weeks for design, print scheduling and shipping. These usually ship within a few days of final artwork approval and receipt of payment. For more information, please view our shipping policy.
What are the mats made of?
Poolsaics™ are made of 1/8” thick vinyl, similar to the material used in vinyl pool liners.
How long will my Poolsaic™ last?
Our mats are printed with UV resistant ink that will last for several seasons in the sun.
Can I adhere my Poolsaic™ to the pool floor or walls?
We do not recommend using adhesive on your pool mat. The purpose of Poolsaics is to provide temporary, removable decoration for your pool. Poolsaic is not responsible for damages or defects once the mat is adhered and will not issue any sort of refund or replacement for products that are not used in the intended manner.