GENERAL SHIPPING INFORMATION
All products ship from Paulsboro, NJ 08066. Shipments are subject to the specific details outlined in your distributor agreement and the delivery and shipping terms are determined by the contract associated with your distributor account. Orders that exceed 150 lb. cart weight will need to be quoted separately. Please contact us if you have any questions about your account.
Single mats usually ship within 1-3 business days, while larger orders can take up to 2 weeks to produce. This applies to ALL orders including expedite requests. Expedite fees apply to TIME IN TRANSIT, not production time. Contact us in advance for projects that require a strict delivery deadline.
All orders are shipped between 8:00 am and 5:00 pm Monday through Friday EST. Poolsaic does not ship orders on weekends or legal holidays. All orders are subject to 1-3 business days printing and processing time, unless otherwise previously agreed to by PoolMats.net. Custom printed orders, including uploaded graphics, monogrammed pool art and personalized pool art usually ship within 1 week but may require up to 2 weeks for custom printing and scheduling. You will be notified if your shipment is delayed for any reason. If you would like to know exactly when your order will ship, you may contact us for an estimate. Please include your order number and contact information with your request. If your order is delayed for any reason, we will contact you prior to shipping. At this time you may choose to cancel your order for a full refund, or accept the new ship date.
Standard 59" package dimensions are 60" x 7" x 7" at 22 lbs. per box. 29" diameter poolmats are shipped in a 30" x 7" x 7" box at 10 lbs.each. All other Poolsaic specs are TBD depending on size and material. A shipping estimate may be requested with custom poolmats. Poolmats.net reserves the right to ship ALL custom orders using the most convenient and cost effective method. Standard poolmats are shipped UPS. Transit times, including expedite services, are subject to third party carrier terms and are not guaranteed by Poolmats.net.
DROP SHIP & FREIGHT COLLECT
Drop-ship and freight collect options are available upon requets. You must receive prior authorization to use freight collect service. To utilize drop-shipping feature, simply enter the delivery address at checkout.
PLEASE NOTE: Shipping address and billing address are two separate entities. Your billing address should match the address on the credit card used at checkout.